Login Issues

Overview

If you are having trouble logging into the Customer Portal, this article will guide you through common issues and solutions to help you regain access to your account.

Common Login Issues

1. Incorrect Username or Password

• Description: This is the most common reason for login issues. Make sure you are entering the correct username and password.
• Solution:
  • Double-check your username and password for any typos.
  • Ensure that Caps Lock is not turned on, as passwords are case-sensitive.

2. Forgotten Password

• Description: If you cannot remember your password, you will need to reset it.
• Solution:
  • Click on the "Forgot password?" link on the login page: https://z3nmarconilo.zendesk.com/auth/v2/login
  • Enter your email address associated with your account and follow the instructions sent to your email to reset your password.

3. Account Lockout

• Description: After multiple failed login attempts, your account may become temporarily locked for security reasons.
• Solution:
  • Wait for a few minutes before trying to log in again.

4. Browser Issues

• Description: Sometimes, browser settings or cache can interfere with the login process.
• Solution:
  • Clear your browser cache and cookies.
  • Try using a different browser or incognito mode to see if the issue persists.
  • Ensure that your browser is up to date.